Jinnee is a virtual assistant that helps companies in the fintech industry with their customer service needs. It is available 24/7 and can help customers with simple queries such as loan and insurance questions. It also offers personalized banking services, such as providing advice on savings plans and budgeting. Jinnee can handle 80% of customer requests, but there are still some complex tasks that require human support. Additionally, Jinnee collects customer data to help companies understand their clients better, which can lead to an improved marketing strategy.